Office Removals & Home Removals - FAQs

Before contacting us, please browse our FAQs.

Please remember, we want you to have a smooth move as much as you do. A trouble free Moving Day is in all our interests!

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How do I get a quotation?

We can supply you with an accurate quote with no obligation by using one of the following methods:

Online – For a basic home removal please complete and submit our simple and easy to use ‘Contents of home Estimation form’. You will receive a quick response from one of our team during our office hours.

Home visit – We can come and see you at home to discuss your specific packing & preparation requirements providing an immediate no obligation quotation. Please email or free call us on 0800 454953 to arrange a visit.

If you would like discuss arranging your quotation, you can call us free on 0800 454953 when one of our friendly team will be happy to speak to you, or email us here.

Do you offer a packing service?

This is completely your choice, we can do as much packing or as little as you choose. We offer a range of services and systems that will help meet your packing requirements.

We can either pack and unpack everything for you, or just pack items for the removal, or if you prefer to pack yourself, we can supply and deliver high quality packing materials to your door in advance, you will only be charged for the materials you use and we will collect any unused materials on your moving day.

Please click one of the links below to view the full range of packing services we offer and our high-quality packaging materials.

Packing Services for the Home
Packing Materials for the Home

Packing Services for the Office
Packing Materials for the Office

Do you go outside of London & the UK?

We go outside of London but not the UK.

UK Moving – Our Home Removals Team and vehicles complete your move exactly as agreed in advance for the assured price provided at the quotation stage. For smaller and local moves, we offer an hourly rate with just a 2 hour minimum time (subject to postcode).

For further information please call our free phone number 0800 45 49 53 or email us.

What is included in a quotation?

Every home & every move is different, so we customise our quotation to suit your specific needs and requirements. We offer a range of services and packing materials for you to choose from, which will all be included in your quote, including Packing in advance or delivering boxes & cartons for you to pack; disposal of unwanted items etc.

All our quotes include liability insurance of up to £50,000, however, this can be increased if the value of your belongings is over £50,000. All we ask is for you to inform us of this so we can provide you with suitable insurance cover and an accurate quotation. All our quotes are supplied with a copy of our terms & conditions and a copy of our summary of Insurance cover.

Please click here to complete a quotation form.

How do I pay for my removals?

We accept the following payment methods:

  • Debit cards or Credit cards secure payment system
  • BACS payment directly from your account into our secure bank account

Please note, for all our commercial business customers, we provide you with a comprehensive monthly account billing system, this would incorporate all of the services that you have used during that monthly period. For further information please call us on 0800 45 49 53 or click here to email us.

How do I get a copy of your Terms & Conditions?

Our Terms and Conditions are fair and have been tested and approved by the relevant authorities, they are based on best industry practice and the specific requirements outlined by the British Association of Removers (BAR) and UK Insurance Industry Standards.

A copy of our Terms and Conditions can be viewed or downloaded here.

What happens about Insurance cover?

Should you accept our quotation, we will cover you for up to £50,000, subject to your declaration of contents value, however you must tell us in writing if you value your belongings to be over £50,000, to enable us to provide you with suitable insurance cover and an accurate quotation.

Our cover ‘is effective from the time your insured property is professionally packed and/or uplifted from your residence or business location for the commencement of the transit and continues, including storage, if any, until your insured property is professionally delivered to the final destination. If your property is professionally unpacked by us coverage is extended to cover the period of the professional unpacking provided this takes place within 7 days of delivery’

Please click here to download a copy of our ‘Summary of insurance cover’

We also advise that you check your Home Contents insurance provider, as some home policies cover your possessions during transportation.

How do I book a removal and how much notice do I need to give?

We operate a reasonable first come first served policy, in regard to bookings, ensuring that all our customers are dealt with fairly. If you are happy with the quote we have provided, please contact us as soon as you know your moving date so we can book you in. Once you have confirmed your booking by paying the required deposit, the date is yours!

It is better to book your removal date sooner rather than later as our availability does get limited, however, occasionally we are able to accommodate clients at short notice so please don’t hesitate to call us free on

0800 45 49 53, and one of our team will be happy to help.

A removal company’s busiest times can be on a Friday, weekends and at the end of the month, so if possible try to avoid accepting a removal date at these times, however, we do understand that banks, estate agents & solicitors etc. determine the dates and this may be completely out of your control.

How do you calculate your removal charges?

Whether you are moving home or business, our quotes are individual and vary according to your specific needs and exact requirements.

Your quote is calculated depending on the following:

  • What size vehicle you will need for the total volume of your contents
  • The parking & access to load the vehicle
  • Size of the moving team required to carry out a safe move
  • What Packing Materials you choose (if any)
  • What Services you select
  • The destination postcode you are moving to & the access to the new property/premises
  • Any other special requirements or requests

Our quotes are very competitive and we promise an assured price for your Move.

What happens if there are problems or legal delays with my Removal?
Sometimes things happen that are out of your control, such as last minute delays with solicitors or problems with exchange date arrangements, banks etc.

We understand that these situations can be extremely stressful and cause worry, however, we can offer a comprehensive range of storage rooms which are always available immediately. All your belongings can stay in our secure storage facility until any legal solutions or a new exchange date has been confirmed. Your possessions will be safe and secure whilst at our storage facility, offering 24/7 security and controlled admission. You can visit the storage during the day to access your items then when you are ready to move, we will load and deliver your belongings to the provided address.

Please click here for more information on our storage services.

You never know how much stuff you have... until it comes to moving it all!

On behalf of everyone at Fast Forward Group we wish you good luck with your move, & please remember we are just a free phone call away if there are any questions or queries about your removal planning.

Fast Forward Group established 1998

Thank you for considering Fast Forward Group - The Moving & Storage Solution for London.

Call us today on 0800 - 45 - 49 - 53 or email by clicking the button below.