Office Removals & Home Removals - FAQs

Our Terms and Conditions are fair and have been tested and approved by the relevant authorities, they are based on best industry practice and the specific requirements outlined by the British Association of Removers (BAR) and UK Insurance Industry Standards.

A copy of our Terms and Conditions can be viewed or downloaded here.

Should you accept our quotation, we will cover you for up to £50,000, subject to your declaration of contents value, however you must tell us in writing if you value your belongings to be over £50,000, to enable us to provide you with suitable insurance cover and an accurate quotation.

Our cover ‘is effective from the time your insured property is professionally packed and/or uplifted from your residence or business location for the commencement of the transit and continues, including storage, if any, until your insured property is professionally delivered to the final destination. If your property is professionally unpacked by us coverage is extended to cover the period of the professional unpacking provided this takes place within 7 days of delivery’

Please click here to download a copy of our ‘Summary of insurance cover’

We also advise that you check your Home Contents insurance provider, as some home policies cover your possessions during transportation.

We operate a reasonable first come first served policy, in regard to bookings, ensuring that all our customers are dealt with fairly. If you are happy with the quote we have provided, please contact us as soon as you know your moving date so we can book you in. Once you have confirmed your booking by paying the required deposit, the date is yours!

It is better to book your removal date sooner rather than later as our availability does get limited, however, occasionally we are able to accommodate clients at short notice so please don’t hesitate to call us free on

0800 45 49 53, and one of our team will be happy to help.

A removal company’s busiest times can be on a Friday, weekends and at the end of the month, so if possible try to avoid accepting a removal date at these times, however, we do understand that banks, estate agents & solicitors etc. determine the dates and this may be completely out of your control.

Whether you are moving home or business, our quotes are individual and vary according to your specific needs and exact requirements.

Your quote is calculated depending on the following:

• What size vehicle you will need for the total volume of your contents
• The parking & access to load the vehicle
• Size of the moving team required to carry out a safe move
• What Packing Materials you choose (if any)
• What Services you select
• The destination postcode you are moving to & the access to the new property/premises
• Any other special requirements or requests

Our quotes are very competitive and we promise an assured price for your Move.

Sometimes things happen that are out of your control, such as last minute delays with solicitors or problems with exchange date arrangements, banks etc.

We understand that these situations can be extremely stressful and cause worry, however, we can offer a comprehensive range of storage rooms which are always available immediately. All your belongings can stay in our secure storage facility until any legal solutions or a new exchange date has been confirmed. Your possessions will be safe and secure whilst at our storage facility, offering 24/7 security and controlled admission. You can visit the storage during the day to access your items then when you are ready to move, we will load and deliver your belongings to the provided address.

Please click here for more information on our storage services.